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Frequently Asked Questions (FAQ)

General enquiries

How does the website work?

What are the delivery costs?

Can my order be prioritised or sent by Express Post if I pay extra?

How can I check the status of what I have ordered online?

My Order Status is 'Shipped' but I have still not received my order

Can I change the shipping address or contact phone number after my order has been placed?

I have chosen Home Delivery but my order has not arrived

I have only received part of my order

Technical help

What format do my photos need to be to upload?

Why and how do I clear my browser cache?

I am doing my own colour correction. Which colour space profile should I use?

Photo Prints

How do I order photo prints?

How do I preview images to ensure that my photos are not cropped?

How do I crop my photos?

A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. Why is that?

Can I add text to my photos?

Photobooks

I need assistance creating my photobook order

I would like to arrange my photos to be placed in my photobook in a certain order. Is that possible?

How do I add more pages to my photobook?

Can I upload and add more photos to my photobook after starting my project?

Can I change the style of photobook once I have started my project?

Can I order the photobook I have created in different sizes once I have completed my project?

A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. Why is that?

I am ordering a Classic photobook with a cut out in the front cover. Will the dotted line on the first page appear in my finished photobook?

I have accidentally deleted a project that I have already ordered. Can I order more copies?

Canvas Prints

What is the red border around the canvas print work area?

A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. Why is that?

Can I upload and add more photos to my canvas print after starting my project?

Can I order canvas print that I have created in a different size once I have completed my project?

How do I clean my canvas print?

Calendars

Can I change the start date of my calendar once I have started my project?

Can I upload and add more photos to my calendar after starting my project?

A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. Why is that?

Photo-Gifting

A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. Why is that?

I cannot see the finished gift on the screen, have I done it right?